Shipping policy

**Shipping & Delivery Policy**

**Processing Time**
All orders are processed and shipped within **3–5 business days** after order confirmation.

**Delivery Time**
Orders are shipped via international express. Due to factors beyond our control (customs clearance, carrier delays, weather conditions, etc.), delivery generally takes approximately **7–15 business days** after shipment. We appreciate your patience and understanding.

**Payment & Chargebacks**
Please note that **chargebacks will not be accepted** while your order is in transit. If you have any concerns about your order, please contact our customer service team first — we are always happy to help.

**Returns & Refunds (Quality Issues)**
If your item arrives with a **quality issue**, please contact our customer service to apply for a refund. The item must be returned to our designated address, and **all return shipping costs are to be borne by the buyer**. Once we receive and inspect the returned item, we will process your refund.